How do I place an order?
Browse the products on our website and select the porcelain items you’re interested in. Click “Add to Cart,” then review your order in the cart and follow the instructions to complete payment.

What payment methods do you accept?
We accept a variety of payment methods, including credit cards, debit cards, Apple Pay, Google Pay, and PayPal. You can select your preferred payment method at checkout.

How can I modify or cancel an order?
If your order has not yet shipped, you can modify or cancel it. We’ll process your request as soon as possible. Once the order has shipped, it can no longer be modified or canceled.

How long does it take for an order to ship?
Orders are usually shipped within 2 business days after confirmation. In special circumstances, such as holidays or promotional periods, shipping may take longer.

How can I track my order?
Once your order has shipped, we’ll email you the tracking number. You can use it to check the shipping status on our website.

Can I add items to my order before it ships?
If you’ve already placed an order and would like to purchase additional items, please place a new order. Multiple orders shipped to the same address will be combined by the logistics platform.